Shipping policy

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

AS YOU KNOW OUR PRODUCTS ARE HANDMADE AND THE DYEING IS DONE BY HAND, THIS REQUIRES A PROCESS OF SEVERAL DAYS OF DRYING AND CURING OF THE DYES, IN THIS PROCESS WE DEPEND ON THE WEATHER AT THAT TIME CAN GO IN CASE OF BREAKAGE OF STOCK FROM 3 TO 7 DAYS, ONCE THE GARMENT IS READY WILL BE DELIVERED WITHIN APPROXIMATELY 24 TO 48 HOURS IN SPAIN FROM THE TIME IT IS PICKED UP BY THE CARRIER. 

TO THE REST OF EUROPE THE DELIVERY TIME WILL BE EXTENDED FROM 4 TO 7 WORKING DAYS, AS LONG AS THERE IS NO BREAKAGE OF STOCK AS WE HAVE INDICATED ABOVE.

ALL SHIPMENTS ARE MADE FROM SPAIN.

IN SOME CASES WE MAY NEED ONE OR TWO EXTRA DAYS DUE TO CUSTOMS PROCESSES AND/OR A HIGHER THAN USUAL VOLUME OF SHIPMENTS (THIS USUALLY HAPPENS DURING BLACK FRIDAY, CHRISTMAS OR THE SALES SEASON), OR IF THE DELIVERY ADDRESS IS IN A REMOTE AREA.

 

HOW CAN I TRACK MY ORDER?

WHEN WE HAND OVER THE PARCEL TO THE CARRIER, YOU WILL RECEIVE AN E-MAIL WITH WHICH YOU WILL BE ABLE TO TRACK THE EXACT PROGRESS OF YOUR DELIVERY.

 

WHAT SHOULD I DO IF MY ORDER IS DELAYED?

ALTHOUGH DELAYS ARE RARE, THEY CAN HAPPEN. MOST OF THEM ARE DUE TO A HIGHER THAN USUAL VOLUME OF SHIPMENTS. IN 99% OF CASES YOUR DELAYED ORDER WILL ARRIVE WITHIN 2 DAYS OF THE ORIGINALLY SCHEDULED DATE WITHOUT ANY ACTION ON YOUR PART.

 

HOW MUCH DO I HAVE TO PAY FOR SHIPPING COSTS?

SHIPPING IS FREE FOR SPAIN AND EUROPE (PENINSULA, BALEARIC ISLANDS AND REST OF EUROPE).

SHIPMENTS TO THE CANARY ISLANDS, 13€.