Refund policy

Return, exchange and refund policy

ALL PRODUCTS SOLD MAY BE EXCHANGED OR RETURNED WITHIN 14 CALENDAR DAYS FROM THE DATE OF DELIVERY, IN ACCORDANCE WITH THE PROVISIONS OF THE SPANISH RETAIL TRADE LAW.

THE CUSTOMER MUST PREVIOUSLY INDICATE HIS INTENTION BY E-MAIL. ORGANIC OR DEAD WILL REPLY BY MEANS OF ANOTHER E-MAIL SPECIFYING THE PRECISE INSTRUCTIONS FOR THE EXCHANGE OR RETURN OF THE PRODUCT.

THE COSTS OF EXCHANGE OR RETURN WILL BE BORNE BY THE CUSTOMER.

THE REFUND OF THE AMOUNT PAID FOR THE RETURNED GARMENTS WILL BE MADE BY BANK TRANSFER WITHIN 7 DAYS OF RECEIPT OF THE GOODS BY ORGANIC OR DEAD.

THE RETURN CANNOT TAKE PLACE IN ANY CASE IF THE PRODUCTS SUPPLIED WERE CLEARLY SUBJECT TO WEAR AND TEAR.

THE PRODUCTS MUST IMPERATIVELY BE RETURNED CORRECTLY PROTECTED, IN THEIR ORIGINAL PACKAGING, IN PERFECT CONDITION (NOT DAMAGED OR SOILED BY THE CUSTOMER) WITH ALL ACCESSORIES, INSTRUCTIONS AND DOCUMENTATION. THEY WILL BE SENT TO THE PLACE SPECIFIED BY ORGANIC OR DEAD IN THE PRECISE INSTRUCTIONS FOR THE RETURN OF THE PRODUCT SENT BY EMAIL.

IN THE EVENT THAT THE RETURN IS NOT ACCEPTED BY THE SUPPLIER ON THE GROUNDS THAT THE PRODUCT TO BE RETURNED HAS BEEN USED, THESE PRODUCTS WILL REMAIN IN THE DISTRIBUTION WAREHOUSE TO BE COLLECTED BY THE CUSTOMER FOR A PERIOD NOT EXCEEDING THIRTY DAYS FROM THE DATE OF RETURN.

PACKAGES ON WHICH THERE IS NO ENCLOSED ELEMENT ALLOWING THE SENDER TO BE IDENTIFIED (ORDER NUMBER, NAME, ADDRESS, ETC.) MAY NOT BE RETURNED.

THE COSTS AND RISKS ASSOCIATED WITH THE RETURN OF THE PRODUCT SHALL BE BORNE BY THE SENDER, WHO MUST SEND THEM SAFELY AND WITH THE NECESSARY GUARANTEES TO ENSURE THAT THE RETURNED GOODS ARRIVE IN A PERFECT STATE OF CONSERVATION.

ANY PERSON WHO RETURNS THEIR PRODUCT WILL RECEIVE AN EMAIL INFORMING THEM OF THE AMOUNT OF THEIR REFUND.

GUARANTEE

THE GUARANTEES AND AFTER-SALES SERVICES WILL BE GOVERNED BY THE ROYAL LEGISLATIVE DECREE 1/2007 OF 16 NOVEMBER WHICH APPROVES THE TEXT OF THE GENERAL LAW FOR THE DEFENCE OF CONSUMERS AND USERS. IN ACCORDANCE WITH THIS REGULATION, THE SELLER IS OBLIGED TO DELIVER TO THE CONSUMER AND USER PRODUCTS THAT ARE IN CONFORMITY WITH THE CONTRACT, BEING LIABLE TO THE CONSUMER AND USER FOR ANY LACK OF CONFORMITY. THE CONSUMER AND USER HAS THE RIGHT TO HAVE THE PRODUCT REPAIRED, REPLACED, THE PRICE REDUCED OR THE CONTRACT RESCINDED.